Category: Customer Service

26 Dec

How can you work to create and maintain a positive customer perception?

Customer perception plays a vital role in a company’s ability to attract new customers and to retain existing customers. The good news is that companies have the ability to...

[ read more ]
21 Dec

Essential Components Of An Effective Customer Service Training Plan

Customer service has evolved as one of the leading differentiators which consumers consider before making a purchase. Recent research suggests that providing excellent customer experiences will be even more...

[ read more ]